Conversational AI: Chatbots that work (Manning)
Friday, 22 October 2021

This book teaches readers to create the kind of AI-enabled assistants used by the customer service industry. Andrew Freed shows how to build effective conversational AI that can automate common inquiries and address customers' most common problems. The book covers the essential technical and creative skills for designing successful AI solutions, from coding process flows and training machine learning, to improving your written dialog.


Purchase of the print book includes a free eBook in PDF, Kindle, and ePub formats from Manning Publications.

Author: Andrew Freed
Publisher: Manning
Date: October 2021
Pages: 320
ISBN: 978-1617298837
Print: 1617298832
Kindle: B09G3KW1L6
Audience:Developers interested in AI
Level: Intermediate
Category: Artificial Intelligence


Topics covered   


  • Pick the right AI assistant type and channel for your needs
  • Write dialog with intentional tone and specificity
  •  Train your AI’s classifier from the ground up
  •  Create question-and-direct-response AI assistants
  •  Design and optimize a process flow for web and voice
  •  Test your assistant’s accuracy and plan out improvements


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