Drawing on his personal experience with more than a hundred deployments, David Taber guides you through every aspect of Salesforce.com planning, implementation, and management. This second edition focuses on the most valuable innovations in Salesforce.com’s most recent releases offering results-focused best practices for sales, marketing, customer service, finance, legal, IT, and beyond.
Author: David Taber
Publisher: Prentice Hall
Date: November 30, 2013
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