| Designing Delivery: Rethinking IT in the Digital Service Economy (O'Reilly) |
| Monday, 31 August 2015 | |||
|
To help you improve customer satisfaction and create positive brand experiences, this pragmatic book introduces a transdisciplinary approach to digital service delivery. Designing a resilient service today requires a unified effort across front-office and back-office functions and technical and business perspectives. You’ll learn how make IT a full partner in the ongoing conversations you have with your customers. <ASIN: 1491949880> Author: Jeff Sussna Publisher: O'Reilly Date: July 17, 2015 ISBN: 978-1491949887 Visit Book Watch Archive for hundreds more titles. Follow @bookwatchiprog on Twitter or subscribe to I Programmer's Books RSS feed for each day's new addition to Book Watch and for new reviews. To have new titles included in Book Watch contact BookWatch@i-programmer.info
|