Incident Management for Operations (O'Reilly) |
Thursday, 24 August 2017 | |||
IT professionals looking for effective response models have successfully adopted the Incident Management System (IMS) used by firefighters throughout the US. This practical book shows you how to apply the same response methodology to your own IT operation. This practical book by Chris Hawley and Ron Vidal will help you deliver high-performance, high reliability, process-oriented IT Operations. <ASIN:1491917628> You’ll learn how IMS best practices for leading people and managing time apply directly to IT incidents where the stakes are high and outcomes are uncertain. This book provides use cases of some of the largest (and smallest) IT operations teams in the world. Author: Chris Hawley and Ron Vidal
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